What Is an Integrity Check and When Might You Need One?
Running a business requires a certain amount of trust. You trust your employees to treat customers respectfully, follow company policies, handle transactions appropriately, and represent your business the way you expect. You may have invested considerable time and effort into training your staff, establishing procedures, and building a reputation for quality service. But what happens when you’re not there to see what’s happening for yourself?
If you’ve ever wondered whether your employees are following procedures when management is away, whether customers are receiving the level of service you expect, or whether a particular employee may be taking advantage of your business, an integrity check could provide some answers.
Also known as secret shopping or mystery shopping, an integrity check allows a private investigator to discreetly evaluate an employee or business operation by posing as an ordinary customer. Rather than announcing that an employee is being evaluated, our investigators observe what happens naturally and document the experience.
For a business owner, this can provide something that reports, policies, and assumptions cannot always provide: an opportunity to see what is actually happening when you are not in the room. Here’s how Kinsey Investigations gets the job done.
